Storage Fixes
Affects
Under maintenance from 1:00 PM to 8:28 PM
Under maintenance from 1:00 PM to 8:28 PM
- Completed · 28 Aug, 2023 at 8:28 PMUTC
Unfortunately, we were unable to complete the backup within a time frame that we were happy with and as such we have stopped our maintenance.
We will revisit the issue at some point in the very near future and work on ways to minimize the potential downtime next time we attempt this.
- Update · 28 Aug, 2023 at 8:02 PMUTC
It seems that taking the backup of data is currently taking a lot more time than initially anticipated.
We will update you as soon as we get any new information/when it has completed.
- In progress · 28 Aug, 2023 at 1:00 PMUTC
Maintenance is now in progress.
- Update · 28 Aug, 2023 at 11:29 AMUTC
We are aware that most customers are receiving errors with their backups stating they have failed.
This is caused by the massive amount being done at once, and are currently being staggered more to allow them to complete fully.
- Planned · 27 Aug, 2023 at 7:43 AMUTC
In order to fix a partitioning mistake from when our cluster was first set up, we will perform maintenance to repair this.
The process for our maintenance will be as follows:
- Anytime between 7-11pm we will be taking a snapshot of your vps via the backup system as a redundancy
- At 11pm, we will safely shut down all VPS's and begin copying the data onto our backup server
- One data has been moved and integrity is verified, we will reset and recreate the partition with the correct settings
- Data will then be moved back onto our hypervisor and VPS's will be booted back up.
We estimate that this may take up to 6 hours to complete but will work to make it as quick as possible
Any customers who are hosting critical systems can reach out to our support team and be moved to a temporary server. This request should be done as soon as possible. Other customers are eligible for SLA Credit.