LiftUp Hosting - Dedicated/Colo Outage – Incident details

All systems operational

Dedicated/Colo Outage

Resolved
Major outage
Started 11 days agoLasted 1 hour 7 minutes

Affected

Datacenter Services

Major outage from 1:34 PM to 2:23 PM, Partial outage from 1:34 PM to 2:23 PM, Major outage from 2:23 PM to 2:42 PM, Partial outage from 2:23 PM to 2:42 PM

Dedicated Servers

Major outage from 1:34 PM to 2:42 PM

Colocation

Partial outage from 1:34 PM to 2:42 PM

Updates
  • Resolved
    UTC
    Resolved

    We believe the cause was due to a software fault in our device causing it to hard lock itself. We have a standby router we are configuring as a precaution to replace it.

    We'll open a seperate emergency maintenance when we have a cutover time.

  • Monitoring
    UTC
    Monitoring

    The device was hard rebooted and has come back up.

    We are looking into the root cause for the router locking up.

  • Investigating
    UTC
    Investigating

    Our team is currently investigating a potential fault with one of our routers managing dedicated servers and a small amount of colocation customers. We are en route to site to investigate.

    Affected customers are being contacted directly for updates