LiftUp Hosting - Notice history

Dedicated Control Panel experiencing major outage

100% - uptime

AU Core Router - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

UK Core Router - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023
100% - uptime

Sydney 02 - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Sydney 03 - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

UK 02 - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023
100% - uptime

Dedicated Control Panel - Major outage

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Next page

Dec 2022
Jan 2023
Feb 2023

VPS Control Panel - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Billing Portal - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023
100% - uptime

Third Party: Amazon Web Services (AWS) → AWS ses-ap-southeast-2 - Operational

Third Party: Cloudflare → Oceania → Sydney, NSW, Australia - (SYD) - Operational

Third Party: Stripe → Stripe Checkout.js - Operational

Notice history

Feb 2023

No notices reported this month

Jan 2023

Hardware Upgrade / Swap
  • Completed
    12 Jan, 2023 at 2:53 AM
    Completed
    12 Jan, 2023 at 2:53 AM

    The hardware swap and upgrade has been completed. We are monitoring and expect no further issues

  • In progress
    12 Jan, 2023 at 2:04 AM
    In progress
    12 Jan, 2023 at 2:04 AM

    Our team is at the datacenter and performing the hardware swap. This should take no longer than 10-15 mins.

  • Planned
    10 Jan, 2023 at 2:10 AM
    Planned
    10 Jan, 2023 at 2:10 AM

    In relation to our previous issues around hardware failure, we expect the hardware to arrive on Monday and be ready to deploy on Tuesday.

    The exact time during the day is still TBD and affected clients will be contacted with the exact details of the maintenance.

    The expected time this should take is ~15 minutes however a full hour has been allocated in the severe case that issues arise during deployment

Dec 2022

Hardware Failure
  • Resolved
    Resolved

    The problematic stick of ram has been removed from the server and our team is satisfied that no further issues will arise until new hardware arrives.

    Maintenance will be scheduled when the new hardware arrives to out team

  • Investigating
    Investigating

    The server is currently offline. We are working on express shipping parts as best as possible and our team will be heading to the datacenter soon to begin fixing any intermediate issues

  • Update
    Update

    Prior Updates:

    2022-12-20 08:02:51 (UTC+00:00) - Server was identified to be offline by automated tools
    2022-12-21 05:39:00 (UTC+00:00) - Our team arrived at the datacenter and began working on restoring the server
    2022-12-21 06:20:49 (UTC+00:00) - Server was restored online. A misconfiguration on the boot order caused it to not boot after crashing. When running diagnostics and also displayed on the boot screen, one of our DDR4 RAM sticks were displaying errors
    2022-12-21 07:15:51 (UTC+00:00) - Server was identified to be offline by automated tools
    2022-12-21 07:16:51 (UTC+00:00) - Server came back online by itself. This is believed to be a hard crash caused by the memory issues

  • Identified
    Identified

    Hardware failure has been identified on our Sydney 02 server. This is believed to be the memory.

    Due to the holiday period, we are struggling to find a quick replacement and as such our service may suffer for the next 1-2 weeks until replacement parts can be arranged from a vendor

Dec 2022 to Feb 2023

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